Lock & Keiz
Lock & Keiz connects users with verified locksmiths in under 8 minutes through a mobile-first platform with transparent pricing.
View WebsiteClient
Lock & Keiz
Type
UI/UX Design
Date
4 weeks
Services
Project Overview
Design an emergency service platform that maintains ultra-simplicity during high-stress situations. Connect users with background-checked, insured locksmiths in under 2 minutes with real-time tracking and transparent pricing. Build trust through comprehensive verification, customer reviews, and secure payment systems, overcoming the industry's reputation challenges with a 4.9/5 satisfaction rating.
Problem & Context
People face lockout situations with no easy way to find reliable locksmiths quickly. Existing solutions lack trust, have poor user experiences, and don't provide transparent pricing or verified professionals.
Target Audience: Homeowners, renters, and business owners who need quick access to trusted locksmith services for emergencies or regular maintenance.
Research & Discovery
- •Interviewed 30+ people who experienced lockout situations
- •Analyzed existing on-demand service platforms for best practices
- •Researched locksmith industry pain points and customer expectations
Development Process
Conducted user interviews to understand emergency scenarios. Designed mobile-first interface for quick access during stressful situations. Created trust-building elements including verified professionals and transparent pricing.
Key Features
Instant Connection
Connect with verified locksmiths in under 2 minutes with real-time tracking and ETA
Verified Professionals
All locksmiths are background-checked, licensed, and insured for your safety
Transparent Pricing
Get upfront quotes before service with no hidden fees or surprise charges
Challenges & Solutions
Designing for high-stress emergency situations
Created ultra-simple interface with large buttons and minimal steps to reduce cognitive load
Building trust in an industry with reputation issues
Implemented comprehensive verification system, customer reviews, and secure payment processing
Technologies Used
Results & Impact
Lock & Keiz successfully delivers a streamlined experience for users seeking immediate locksmith services, combining ease of use with prompt and professional assistance.
Key Learnings
- •Simplicity is critical during emergency situations
- •Trust signals must be prominent and multiple to overcome industry skepticism
- •Clear pricing upfront eliminates friction and builds confidence